Frequently Asked Questions - All FAQs

Accepted file types include pdf, png, jpg, gif. bmp, and tiff. We do not accept xls, xlsx, csv, txt, zip, or doc. Please simplify the file name of your supporting documentation and exclude special characters. 

Submitting claims is based off your policy year. You have 90 days past your renewal to submit claims for the previous policy year. See below for how this affects your group:

BeniComp Select can send your reimbursement by direct deposit if you have submitted an EFT form. EFT forms can be filled out by clicking here. 

Yes, when you submit your claims online they go directly into BeniComp's system for processing. This results in fewer handwritten processing errors and much faster reimbursement. 

You can include expenses you incur to lose weight if they are treatments for specific diseases diagnosed by a physician such as obesity, hypertension, or heart disease. This includes fees you pay for membership in a weight reduction group as well as fees for attendance at periodic meetings.

You cannot include membership dues in a gym, health club, or spa as medical expenses, but you can include separate fees charged there for weight loss activities.

You cannot include the cost of diet food or beverages in medical expenses because the diet food and beverages substitute for what is normally consumed to satisfy nutritional needs. You can include the cost of special food in medical expenses only if:

1. The food doesn't satisfy normal nutritional needs,
2. The food alleviates or treats an illness, and
3. The need for the food is substantiated by a physician.

The amount eligible for reimbursement is limited to the amount by which the cost of the special food exceeds the cost of a normal diet.

When you sign up for Direct Deposit you are also enrolled in eBeniComp, which you can access by going to www.eBeniComp.com to view your Explanation of Benefits (EOBs) online. The Explanation of Benefits provides details for what claims have been processed; including both approved and denied claims. Your entire claims history is stored in eBeniComp in the form of EOBs and can be accessed at any time. 

For log in information, please refer to the confirmation email you received when your Direct Deposit was initially set up. If you do not have Direct Deposit and would like to enroll, please go to www.benicompselect.com/eft to sign up. 

If you cannot find your confirmation email, please call our customer service line at 866-797-3343 for assistance. 

Yes, as long as your group is domiciled in the United States and offers a group health plan, a participant can incur a claim outside of the United States' borders. In order to process these claims, the participant is responsible for translating the supporting documentation to English and converting the funds to American Dollars. 

Due to recent IRS regulations, BeniComp Select will no longer reimburse any premiums effective January 1, 2016 including, but not limited to:

• Base Plan (or Cobra Continuation of the Base Plan)
• Medicare Part B
• Medicare Part D
• Prescription Drug Plans

For more information and to view the revised policy form, please click here.  

Concerning the use of a Health Savings Account (HSA) on a high deductible primary health plan (HDHP) that also has BeniComp Select supplementing the HDHP, it is our belief that you should seek the advice of your HSA advisor or tax adviser on the tax implications to also use an HSA when BeniComp Select supplements the primary plan. BeniComp’s underwriting only considers the primary plan to determine the eligibility for BeniComp Select to be an eligible supplement to the base medical plan. BeniComp makes no representations about other ancillary products or services not under our control.

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