Frequently Asked Questions - All FAQs
If you are the group administrator, your username will be sent to you from a Pulse email, pulse@benicomp.com, and will be your company name with no spaces. For example, Wayne Enterprises' username would be "wayneenterprises". If you are a participant you will create your own username upon your first login. If you have forgotten your username you can contact us at 866-797-3343 or solutions@benicomp.com.
When logging in for the first time, you will receive an email from pulse@benicomp.com that provides you with your username and temporary password. Navigate to portal.benicomp.com and enter this username and temporary password. Once logged in, Pulse prompt you to create a new password along with setting your security questions. If you ever want to change your password or security questions, you can do so under "My Settings" by hovering over your avatar at the top right corner of your Portal. Once on the "My Settings" screen, you will need to enter your current password before you can make any changes to your password or security questions.
You can change your password and security questions under "My Settings" in your portal. Simply hover over the avatar at the top right corner. Once on the "My Settings" screen, you will need to enter your current password before you can make any changes to your password or security questions.
There is only one set of credentials assigned to each account right now. We will be rolling out new features in the coming weeks that will include multiple users for each account, along with other exciting news. Stay tuned!
There is only one set of credentials assigned to each account right now. We will be rolling out new features in the coming weeks that will include multiple users for each account, along with other exciting news. Stay tuned!
An invoice notification will be sent to all accounting contacts whenever an invoice is issued. The email will be coming from pulse@benicomp.com and will include a summary of the invoice. You can view the full details of the invoice by logging in to your portal. If you do not receive this email, check your spam and/or get with your security administrator to check to see if the email was caught in your firewall.
You can pay for one or multiple invoices using the "Pay Now" button in you Billing section. You can also sign up for EasyPay, our automatic payment system. By doing so, you don't have to login and click Pay Now, the invoices will be paid with the default bank information you set whenever an invoice is issued.
Yes, simply select the invoices you wish to pay and click the "Pay Now" button at the top right corner.
Yes, you can add any checking or savings account. You can do so on the payment screen or by navigating to the "My Banking" section under your profile by hovering over your avatar at the top right corner. Here you can add, edit, and delete bank accounts as well as set your default payment method and sign up for EasyPay, our automatic payment system.
Yes! You can save as many accounts as you need. Navigate to the "My Banking" section under your profile by hovering over your avatar at the top right corner. Here you can add, edit, and delete bank accounts as well as set your default payment method. You can also sign up for our automatic payment system, EasyPay.